Vacant job

SEB Kort is now looking for a new colleague to their Norwegian customer service team. Here you will help SEB's customers and develop in a safe and inspiring work environment at the headquarters in Arenastaden, Solna.About the position SEB Kort operates throughout the Nordic region and collaborates with brands such as SEB, AirPlus, Strawberry, and about twenty co-brand partners. They offer services to both private and corporate customers and handle over a million customer interactions per year.

As a customer service representative, you will be part of the team that delivers top-class service to SEB Kort's customers.

Your main responsibilities:

• Provide support via phone and email.

• Answer questions about invoices, transactions, complaints, credits, and interest rates.

• Guide customers in SEB's digital services (website and app).

• Ensure high quality and the best possible customer experience in every contact. Here you will have the opportunity to develop your customer service skills in an exciting and educational environment.

We offer you Workz specializes in customer service and offers both training and ongoing coaching in communication, customer management, and business professionalism, and you will be certified after completing the training. You will receive a collective agreement, wellness allowance, and support from a dedicated operational manager.

We create a safe work environment where you as a consultant can grow, both personally and professionally.

SEB Kort is looking for you Who has a strong service focus, results-driven, and a professional approach. You thrive in collaborations and have a lot of contact with both customers and colleagues. In a changing environment like SEB, we value that you are curious, quick to learn, and take responsibility for your own development.

Furthermore, we would like you to have:

• Completed secondary education or equivalent.

• Fluent in speaking and writing in Swedish and English.

• Approved background check.

Other information

• Start date: Immediately.

• Client: SEB Kort.

• Scope: Full-time, permanent employment with an initial probationary period.

• Salary: Individual salary setting, collective agreement applies.

• Location: Stjärntorget 4, Solna.

• Working hours: Office hours.

Contact for questions: [email protected]Application We value what you can do and your willingness to develop, rather than just looking at CVs. The first step in our recruitment process is therefore a matching test that will be sent to your email immediately after applying. To proceed, you need to complete the test, which takes a maximum of 15 minutes to complete. Good luck, and we look forward to your application!About SEBFor 160 years, SEB has believed in the power of entrepreneurship and innovation to create a better world. We support companies and individuals by providing the financial expertise they rely on — in both good and challenging times. With a strong customer focus, high quality, and an entrepreneurial mindset, we continually improve our services.

Read more: https://sebgroup.com/